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FAQs

FREQUENTLY ASKED QUESTIONS

Guided Tours

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  • A private tour means that it is fully private just for you/your group; this means that you will have your own transport, driver, and guide for just you.  You go at your own pace with a personal guide, no sharing services.
  • With a private tour, your itinerary is flexible and 100 % customizable.
  • It is a different way to travel, as an alternative from mass tourism and fixed tour itineraries and attractions. The visitor will explore exclusively and only what they are interested in, in a personalized way.

Yes, absolutely. All of our tours are highly customizable to suit your preferences and desires. We can accommodate any group size and any itinerary. So, simply let us know where you want to go and what you want to do and we will tailor the itinerary for you accordingly.

  • Comfortable Private Vehicle (For tours which include private transportation)
  • Our Professional Guiding service
  • Pick up and drop off from/to your hotel OR Train station in Ollantaytambo
  • All the Entrance Tickets (Unless otherwise specified in the tour Itinerary)
  • Meals (Unless otherwise specified)
  • Personal Expenses: water, souvenirs, or any extra expenditures
  • Accommodations (Unless otherwise specified in the tour Itinerary)

The Cusco tourist ticket (or Boleto Turistico) is an official paper document issued by Peru’s Local Government. With it, visitors have access to major attractions in Cusco and the Sacred Valley (mainly archaeological sites-ruins) Different types of tickets are available, but most travelers purchase the Partial Ticket for the Sacred Valley which includes 04 sites (Pisac, Ollantaytambo, Moray, and Chinchero Ruins) and it is valid for 02 Consecutive Days.

However, if you are staying longer in Cusco, We suggest buying the Boleto Turistico General (Or a 10-Day Full Tourist Ticket) which allows you to visit 16 attractions in Cusco for 10 days. The Full tourist ticket grants access to archaeological ruins in Chinchero, Ollantaytambo, Pisac, and Moray in the Sacred Valley. While in Cusco, the ticket grants access to Sacsayhuaman, Qenqo, and other little ruins nearby Cusco; also Tipon and Pikillaqta.

*** NOTICE: This ticket does NOT include entry to the Maras Salt Mines, Cusco’ Sun Temple nor to Machu Picchu.

*** IMPORTANT! We include these tickets based on the tours you book with us!

How far in advance should I book?

Generally, we say “the sooner, the better”; especially important for travelers visiting during the height of the dry season, June to September. Travelers visiting outside of these busy months can often book a bit more last-minute, although 48 hours is still recommended. We are often able to accommodate last-minute travelers as well, so give us a call or send us a message to our WhatsApp and we will do our best to accommodate it.

In order to  book and secure Tours or any other services, you will be required to pay a minimum and fixed deposit per person, so your booking can be confirmed (regardless of the number of passengers in your party). The amount of this deposit varies according to the tour of your choice and/or service required but is always published on the tour page.

Only if deposit is done, we can guarantee your dates, the balance will be paid in cash the day of the tour when meeting up with your Local Friend.

Deposits will be paid using PayPal: In this case, we kindly request to pay an additional 6 % on the deposit to cover the Paypal commission. To make your deposit by Paypal you do not need to have a Paypal account, you can also pay with your Credit Card

  • Cancellations made with more than a 7 Days minimum notice, will be entitled to a full refund of any amounts not used for ticket purchases.
  • For client No-shows or tours canceled with less than 7 Days’ notice, we reserve the right to charge the full price of the package.
  • Clients must be in a suitable condition to participate in the tour activities. In the event the guide finds the client, is in an unfit state to participate in the tour or activities, due to the influence of alcohol or other drugs, the client may be denied access to the tour. In this case, No refund will be given.
  • We may cancel any tour or service at any time prior to departure, due to social or political instability, natural disasters, or any other events beyond our control, which compromise the planned tour or service.
  • No shows – If you fail to show up at the agreed place for a pre-booked tour or service, there will be no refund of any deposit or payment that you made unless you have let us know in due time and there is written proof of having done so.

Yes, in fact, most multi-day tours start from Cusco Airport so we meet you there upon your arrival.

Each tour indicates the meeting points, it generally is at your Hotel or Airbnb place. For those arriving in Cusco and requesting an Airport pickup, we will meet you at the Airport arrival waiting area.

Your tour guide or driver will be waiting for you with your name sign as you exit customs and will lead you to our transportation. Keep a lookout for a sign with your name or group name.

We monitor every single flight arriving in Cusco, however, if your International or domestic flight is delayed or canceled, please let us know by e-mail, Whatsapp to coordinate the pick-up time accordingly.

Yes. We are all professional, expert English-speaking guides. Besides English, we speak Quechua as a first language and Spanish fluently. We can also arrange guides who speak Portuguese, German, French, Italian, and Japanese if you request in advance.

NOTICE! Our drivers for the Transfer services speak only Spanish.

Yes, your guide will be available to you through the length of your tour, We do not work with the “site Guides” – Our Guides meet you at your Hotel and go with you through the length of the tour.

Yes, abolutely – We are flexible with our itineraries so if you are taking the train from Ollantaytambo to Machupicchu, we are happy to drop you off at this station at the end of the tour








    Interested places or tours

    Places that you definitely want to visit in Cusco

    Machu PicchuSacred Valley sites (Pisac, Ollantaytambo, Maras Salt Pans, Moray)Classic Rainbow Mountain HikeHumantay Lake HikeAlternative Palcoyoc Rainbow Mountain HikeCusco CityRuins nearby CuscoWayna Picchu or Machu Picchu MountainAusangate 7 Lakes HikeShort Inca Trail HikeClassic 4 Day Inca Trail HikeClassic 4 Day Inca Trail HikeChoquequirao TrekAusangate Trek

    Places that you definitely want to visit in other destinations in Peru

    Lima CityNazca LinesParacas and Ballestas IslandArequipa City & Colca CanyonLake Titicaca (Uros floating island)Amazon Jungle: Tambopata National ReserveAmazon Jungle: Manu National ParkAmazon Jungle: Iquitos River CruiseHuaraz & Cordillera Huayhuash TrekkingGocta WaterfallsKuelap Lost CityTop beaches of Peru




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      Consider only if your tour includes or finishes at Machu Picchu
      Waynapicchu MountainMachupicchu Mountain

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