THESE ARE SOME COMMON QUESTIONS WE GET
4 – What is the tourist ticket – BTG? Will I need it for a Cusco and/or Sacred Valley Tour?
The Cusco tourist ticket (or Boleto Turistico) is an official paper document issued by Peru’s Local Government. With it, visitors have access to major attractions in Cusco and the Sacred Valley (mainly archaeological sites-ruins) Different types of tickets are available, but most travelers purchase the Full ticket, which includes 16 sites and is valid for 10 days.
The Full tourist ticket grants access to archaeological ruins in Chinchero, Ollantaytambo, Pisac and Moray in the Sacred Valley. While in Cusco, the ticket grants the access to Sacsayhuaman, Qenqo and other little ruins nearby Cusco; also Tipon and Pikillaqta. The ticket does NOT include entry to the Maras Salt Mines, nor to Machu Picchu.
5 – Can I create my own Tour?
Yes, absolutely. All of our tours are highly customizable to suit your preferences and desires. We can accommodate any group size and any itinerary. So simply let us know where you want to go and what you want to do and we will tailor the itinerary for you accordingly.
6 – Do you also arrange Multi-Day trips to Cusco and the Sacred Valley or Machupicchu ?
YES – Our tours are completely flexible and can be fully customized to your specific needs. We can customize a great itinerary that hits every location you need to see in order to really get a feel for the magic and beauty of Cusco and Peru. Just contact us and we will happily email you with suggestions for the best possible itinerary for your trip to Cusco.
7 – What trip arrangements do I need to make myself, if I book a day trip only?
Hotel arrangements, Book your Domestic flights and train tickets, BUT do not worry, we will assist you kindly to purchase the complimentary issues to do your tour; we can also arrange your Train Tickets, Machu Picchu Tickets upon request. We can coordinate airport transfers upon request.
8 – Which transport do you use for your private tours?
We hire comfortable H-1 Minivan or Van (AC, PA system, wide trunk for luggage, easy step-in and out, polite and helpful drivers, etc.) according to the size of your party that is provided by registered operators meeting the legal (insurance) and technical requirements for the transport of passengers. Though to cater to all travel budgets we also do walking tours and tours by Sedans and public transport (for walking tours) whose cost will be lower.
Note: Semi-Private tours will be run in a Sedan, Minivan or Van, depending on the size of the group.
9 – Why a guide AND a driver?
Because parking (and even pick up and drop off) spots close to the sights are just too scarce and many sites of interest are located in pedestrian-only areas; even if we used a guide-driver parking and unparking would take a lot of expensive tour time.
With separate guide and driver, you are dropped and picked-up very close to the sights, the guide is with you at the sites to take you directly to the important spots, avoiding crowds, pickpockets and other hassles.
And your belongings are safe while you are sightseeing with your guide as the driver will not leave the car unattended.
10 – What is the maximum number of people you can have in the same group?
The main idea is the tour to be as much personalized as possible. Remember Your Tour is Private. However, as per request of many guests, we now offer SEMI-PRIVATE SHARED TOURS, with a maximum number of 6 people – Guarantee. For Private bigger groups, please send a message to firstname.lastname@example.org
11 – How far in advance should I book?
Generally we say “the sooner, the better”; especially important for travelers visiting during the height of the dry season, June to August. Travelers visiting outside of these busy months can often book a bit more last minute, although 48 hours is still recommended. We are often able to accommodate last minute travelers as well, so give us a call and we will do our best! for last minute bookings.
12 – How the payment is done?
To book and secure Tours or any other services, you will be required to pay a minimum and fixed deposit per person, so your booking can be confirmed (regardless of the number of passengers in your party). The amount of this deposit varies according to the tour of your choice and/or service required but is always published on the tour page.
Only if deposit is done, we can guarantee your dates, the balance will be paid in cash the day of the tour or transfer when meeting up with your Local Friend. Deposits can be paid using one of these methods:
- ♦ PayPal: In this case, we kindly request to pay an additional 6 % on the deposit to cover Paypal commission. To make your deposit by Paypal you do not need to have a Paypal account.
- ♦ Western Union (especially for last minute reservations) You can send money from anywhere in the world in a few minutes or online (money transfer fees are not included)
13 – How will I find my guide or my driver at the airport?
Your tour guide or driver will be waiting for you with a name sign as you exit customs and will lead you to your transportation. Keep a look out for a sign with your name or group name.
14 – What happens if my flight is delayed?
If your International or domestic flight is delayed or canceled, please let us know to coordinate the pick-up time accordingly.
15 – Does my Local Friend/guide speak English?
Yes. We are all professional, expert English-speaking guides. Besides English, we speak Quechua as a first language and Spanish fluently. We can also arrange guides who speak German, French, Italian and Japanese. Note: Our drivers for the Transfer services speak only Spanish.
16 – Will the guide be with us the whole time?
Yes, your guide will be available to you through the length of your tour.
17 – Is it customary to tip my guide and driver ?
Not really, but it’s highly appreciated by our Guides and Drivers, we strive to provide the best service as possible.
18 – Do I have to pay for my Local Friend’s meals?
It’s not required – You are free to invite your Local Friend for lunch, dinner or any other event, as well as setting a hour to meet up again after the meal.
19 – What are the age restrictions on your tours?
Our tours have no age limit, so we invite travelers of all ages and in good health. As our tours are private we let you go on your own pace. Children accompanied by parents or guardian are also welcome on any tour.